Cut down delivery tickets by as much as 80%
Reduce your contact rate by giving your support teams the tools they need to be proactive in keeping your customers satisfied.
Reduce your contact rate by giving your support teams the tools they need to be proactive in keeping your customers satisfied.
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Have access to all the information required to handle your ticket without leaving your CRM...
Reply much faster to your support tickets related to order delivery.
Detect delivery issues by setting up specific rules in Shipup and activate pro-active communication in your CRM
Notify your customers and alert your team when an expected event has NOT happened after a defined period of time.
Send a custom survey at the exact moment of the delivery when the customer are the more keen to answer and collect more feedback.
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Handle all bad experiences through your CRM before your customers get the time to leave a bad review online.
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Centralize all your customer feedback upon delivery in one place.
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You can have multiple widgets in Zendesk, each with a different Key Shipup API.
Link your customers' conversations to delivery tracking information to enhance customer support chats.
Shipping alerts are automatically created when customers experience issues with their packages so your customer service team can respond immediately.
Last quarter, we got our highest customer satisfaction rating ever. Is it a coincidence that we integrated Shipup around the same time? I don’t think so.
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Book a demo today and see how you can provide the best post-purchase experience to drive customer loyalty with Shipup.
