Shipup & Zendesk
Reduce your contact rate by getting your customer shipping info in real-time directly on Zendesk.
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Reduce your contact rate by getting your customer shipping info in real-time directly on Zendesk.
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Have access to all the information required to handle your ticket without leaving your CRM...
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Reply much faster to your support tickets related to order delivery.
Detect delivery issues by setting up some rules in Shipup and activate pro-active communication in Zendesk.
Notify your customers and alert your team when an expected event has NOT happened after a period of time that you define.
Send a custom survey at the exact moment of the delivery when the customer are the more keen to answer and collect more feedback.
Handle all bad experiences on Zendesk before your customers get the time to leave you a bad review online.
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Last quarter, we got our highest customer satisfaction rating ever. Is it a coincidence that we integrated Shipup around the same time? I don’t think so.
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Centralize all your customer feedback upon delivery in one place.
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You can have multiple widgets in Zendesk, each with a different Key Shipup API.
Link your customers' conversations to delivery tracking information to enhance customer support chats.
Shipping alerts are automatically created when customers experience issues with their packages so your customer service team can respond immediately.
The integration is divided into 2 stages:
Part 1: Install the Shipup Support extension on your Zendesk Support via the Marketplace.
Part 2: Install the Shipup Chat extension on your Zendesk Chat via the Marketplace.
More info here
Go to Setup > Apps > Zendesk
• Enter your domain name in “my domain” (you can find the domain name in your URL on your Zendesk account)
• Add your agent’s email
• Add your API token
More info here
Generating shipping alerts in Zendesk will give you more visibility into the issues your customers’ packages are experiencing. Your customer service will be able to proactively deal with issues and become more efficient!
Find more information on how to create specific alerts for certain notifications, here
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